Monrovia, Liberia – An order to enhance the quality of service provided to mobile communication customers in the nation has been formally signed by the board of commissioners of the Liberia Telecommunication Authority.
During the organization’s Monday, March 18, 2024, conference in Paynesville, Madam Edwina Zackpah, the Chairperson of the LTA board of commissioners, and other board members signed the directive.
During the signing ceremony, Edwina Zackpah, the Managing Director of LTA, stated that her administration will make every effort to guarantee that mobile network service is available to all Liberians, irrespective of their location or classification.
As per her statement, this rule highlights their dedication to equity and diversity by holding telecom service providers responsible for the caliber of their offerings.
The regulation’s signing, according to the LTA Chairperson, is a crucial advancement in Liberia’s process of digital transformation.
“Let’s keep working to ensure that every Liberian, wherever they may be, can benefit from dependable and high-quality telecommunication services. We are taking a big step forward in ensuring faster phone calls, cleaner internet, and overall better telecommunication services.”
Director of Governmental Affairs for Orange Liberia, Supu Cole, made remarks that claimed the provision of high-quality service immediately following a significant disruption in services will act as a learning curve.
He gave the LTA his word that everything will be done to deliver high-quality service, as the business strives to provide services that will satisfy its subscribers.
While almost 95% of his company’s offers were turned down, Prince Kruah, the legal counsel for MTN Lone Star, declared that his organization would nonetheless guarantee high-quality service to the general population.
The signing of the quality of services regulations, according to Abass Jones, the chairman of the House of Representatives’ Committee on Post and Telecommunication, is delayed because one of his colleagues asked the house as a whole to call the managements to account for the subpar quality of services in the districts.
The five goals of the quality of service regulations are as follows: they were signed by the LTA board of commissioners.
The first goal is to safeguard and advance consumer interests against deceptive practices, especially those pertaining to the accessibility and caliber of telecommunications services, infrastructure, rates, and fees.
By recognizing shortcomings in services and by promoting, enforcing, implementing, and mandating adjustments and solutions, the regulations aim to improve service quality.
In light of these factors, the mobile network operators will take action to preserve service quality while taking operational and environmental factors into account.
The purpose of this paper is to provide information that will assist customers in selecting services and service providers with knowledge.
The rules also aim to support the growth of the associated telecommunications industry and enhance the functionality and performance of interconnected networks.
To evaluate the degree of performance, the mobile network providers must measure the quality of services metrics appended to those laws.
Reported by: Augustine Octavius
Contact: +231777463963
Email: augustineoctavius@gmail.com
