RELEASE
Ganta, Nimba County – On Monday, April 28, 57 customs officers from all around the nation convened in Ganta for a weeklong training program on customs and communication. In order for customs officers to satisfy both domestic and international requirements, the program aims to improve their technical proficiency, professionalism, and communication abilities.
Assistant Commissioner of Customs for Technical Services Mr. William L. Buku inaugurated the program, describing it as a refresher course intended to keep personnel abreast of the latest advancements in the customs industry. In order to improve the effectiveness and legitimacy of Liberia’s customs operations, he implored all participants to focus entirely on the training.
Mr. Buku stressed in his speech that Customs Officers must uphold a high standard of professionalism and honesty. He pointed out that customs officials ought to conduct themselves in a way that preserves the institution’s honor and works to dispel the unfavorable opinions that the general public frequently has of it.
In order to promote more unity and collaboration between the many customs stations, he also urged officers to take advantage of the training as a chance to network, exchange experiences, and learn from one another.
The growing use of technology in customs work is one of the training’s main topics. In light of the ongoing automation of customs procedures throughout the ECOWAS subregion, Mr. Buku emphasized the critical necessity for officers to use digital tools and computer-based systems.
He pointed out that as members of the regional bloc, Liberia must align its customs practices with these changes to ensure efficiency and integration.
The training will include instruction on the use and application of automated platforms such as ASYCUDA, which is central to declaration submission and payment processes.
The Assistant Commissioner also underscored the importance of discipline as the foundation of any successful customs service. He urged officers to take the training seriously, participate fully in both theoretical and practical sessions, and approach each day with a hunger to learn, reminding them that knowledge is never wasted.
Participants will be taken through a wide range of topics critical to their roles, including customs dress code, integrated border management, classification and valuation, maintaining composure under pressure, tax calculation methods, and the review of executive border procedures and practice notes.
Additionally, the training will cover the most recent excise and GST rates and how they are used in day-to-day operations. Facilitated by the LRA’s Communications, Media, and Public Affairs (CMPA) Section, a communications component is a crucial part of the training.
CMPA Manager Mr. Danicius Kaihenneh Sengbeh is in charge of this module, which aims to improve customs officers’ communication abilities, especially when they are interacting with the public and media.
Strong communication is essential to carrying out their responsibilities effectively, Mr. Sengbeh said, particularly in demanding or stressful situations. Officers will be trained on mastering live radio communication, staying professional in the face of public scrutiny, and communicating effectively in difficult or sensitive situations.
The overall aim of the communications training is to enhance public engagement and build trust in the LRA’s customs operations.
This workshop marks another step in the LRA’s broader commitment to strengthening institutional performance, modernizing customs services, and improving the professional image and effectiveness of its officers at all levels.
